Service and Maintenance
Our mission is to provide you, the customer, complete peace of mind and confidence that, whatever your requirement, your equipment is receiving the best care possible. We offer service and maintenance contracts for the entire range of Generators we supply, be it scheduled inspections, preventative maintenance or corrective emergency callout servicing.
It is essential your generator be well maintained and serviced to ensure efficient and reliable operation. We have technicians nationwide on call supported by a centralized call center manned by experienced agents always ready to assist.
Technology and innovation is key in our operational excellence. Backing up our service is remote monitoring on all our key sets that allows us to remotely stop/start sets and proactively respond to incidents through customized alerts in our Call Centre. Incidents like low fuel, excess load, battery fail or service due are diligently logged and managed to ensure sets run when needed the most.
The Maintenance Contracts can include:
- Single and multi-visit maintenance contracts
- Site repairs and overhauls
- After hours service
- Country wide seven day a week cover
- Factory trained experienced engineers
- Installation, commissioning and Certificates of Compliance
- Full technical backup and after sales service